IOPI System: Iowa Oral Performance Instrument
Swallowing Therapy With Measurable Results
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1-855-517-2170
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SUPPORT
Support
Warranty

Service

IOPI Medical will service any IOPI device regardless of its manufacturing date. To receive service, please contact us via phone or email to receive an RMA number and discuss your situation.

When you ship the device to us, please fill out the following form and include with the equipment. Sent the shipment to:

IOPI Medical LLC
11920 198th Ave NE
Redmond, WA 98053 USA
ATTN: Service – RMA# ________

Click here to download the Service Request Form

Technical Questions

Questions regarding use of the IOPI and/or interpretation of results may be
directed to:

Erich Luschei, Ph.D., Co-inventor and President
Ph: +1 (425) 549-0139
FAX: +1 (425) 558-4596
erich@IOPImedical.com

Warranty

Warranty

IOPI Medical LLC warrants your product to be free from defects in material and workmanship for a period of two years from the original date of purchase. If you discover a defect in a product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible, replace the item.

Exclusions

This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightening, or natural disasters. The warranty does not cover parts that are subject to normal wear and tear.

Limits of Liability

Should the product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraphs. IOPI Medical LLC will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will IOPI Medical LLC be liable for more than the amount of your purchase price, not to exceed the current list price of the product, and excluding tax, shipping, and handling charges.

IOPI Medical LLC disclaims any other warranties, express or implied. By using the product, the user accepts all terms described herein.

How to Obtain Service Under This Warranty

Contact IOPI Medical LLC by phone or email:

(425) 549-0139
sales@iopimedical.com
www.IOPImedical.com

Requirements

Contact IOPI Medical for technical consultation before sending the unit for repair. The cost of shipping to the manufacturer and payment of any customs clearance fees or duties are the responsibility of the user. These costs may be credited the user’s account if the product is determined to be under warranty. Return shipping costs for products repaired under this warranty will be paid for by IOPI Medical LLC.

IOPI Medical LLC warrants your product to be free from defects in material and workmanship for a period of two years from the original date of purchase. If you discover a defect in a product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible, replace the item.